Cookie Policy

This privacy policy sets out how Different Snow Ltd (trading as 'Different Japan') uses and protects any information that you give Different Snow Ltd (trading as 'Different Japan') when you use this website. Different Snow Ltd (trading as 'Different Japan') is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

Different Snow Ltd (trading as 'Different Japan') may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st February 2020.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• internal record keeping
• we may use the information to improve our products and services
• we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

• We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
• Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

See our notes covering what cookies are at the bottom of this page*

Call tracking and recording

We use telephone tracking numbers to link a user’s call to the marketing channel that they originated from. This is done using cookies, you can choose to decline cookies if you would prefer not to be tracked. We may record calls for training or monitoring purposes.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@differentsnow.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Different Japan, 8 Eagle Tower, Montpellier Drive, Cheltenham GL50 1TA

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

* Most websites you visit will use cookies to improve your experience by enabling that website to 'remember' you, either while you are on the website or for the next time you visit. Some websites will also use cookies to enable them to target advertising based on your location and/or browsing habits.

Cookies are tiny text files stored on your computer when you visit a website. They can be useful in lots of different ways, such as storing your preferences and generally improving your experience of that website. Without cookies, each time you visit a new page, the website will think you are a new visitor. For example, if you are logged in, you will need to log in again each time you move to a new page on that website because the website will not 'remember' you.

Cookies are not able to harm your computer and no personally identifiable information is stored in the cookies we create. We use cookies to store and collect information regarding your usage of the website. Your computer will only share the information stored in our cookies with our website – differentjapan.com – no other website can access that information.

There are two types of cookies, session and persistent. Session cookies last only as long as your web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time – typically up to three months – to enhance your browsing experience if you return to the website. We may use both types of cookies.

We want to be absolutely honest and clear about the cookies we use and your privacy while using our website. We have provided details of how we use cookies and information on all of the cookies we use to allow you to make an informed decision about whether to continue allowing cookies while using our website. Please bear in mind that should you decide not to allow cookies while browsing differentsnow.com, you will lose certain functionality and features which may make our website less convenient to use. At no time is your private information, whether stored in persistent cookies or elsewhere, shared with third parties who have no right to that information. If you do not wish to have session or persistent cookies stored on your machine, you can turn them off in your browser.